Frequently Asked Questions

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I can't download the Sample Pack I've just purchased, what should I do?

If after placing an order, you weren't able to download the pack straight away, you should have received an email with a download link custom made for your order.Please make sure to check also the spam/trash folder if you can't find the email straight away.

If the download link doesn't work, it's usually a browser/cookies problem. You can try download from a different browser, or clear the cache of the one you are using. If the problem persist, shoot as an email and we'll find a turn around asap.

Which DAWs are compatible with your sample packs?

Our Packs compatible with all DAWs, including Ableton Live, FL Studio, Logic Pro, and more. They are provided in WAV format, allowing for easy integration by simply dragging and dropping the files.

Do you offer a guarantee?

Yes, we offer a 7-day money-back guarantee for your peace of mind. If you're not satisfied with your purchase, simply contact our support team at support@samplesaudio.com within 7 days for a full refund.

What happens after I place an order?

Once you place an order, you'll instantly receive an order confirmation email with a secure download link. Additionally, you can access your downloads in the "My Downloads" section of your account.

Are your sample packs copyright-free?

Yes, our sample packs are completely copyright-free. You can freely use them in your music compositions. However, please note that individual sounds cannot be commercially resold.

About how we process refunds.

At samplesaudio.com, we strive to ensure a smooth and efficient refund process for our valued customers.

To streamline the refund process and expedite the return of your funds, we process all refunds through bank transfers.

We kindly request that you provide us with your bank information, including account holder name, bank name, account number, and any other relevant details. This approach ensures that you receive your refund promptly and without any unnecessary complications.

Please, kindly note that we don't process refunds on PayPal.

Still Have Questions?

Don't hesitate to contact us, we strive to reply every email in 24 hours, and we can't wait to assist you at our best!